Your data is securely protected
Customer information, pool records and maintenance history are among your business’s most valuable assets. Poolzen addresses security at every layer, from infrastructure to user permissions, to protect this information.
How do we protect your data?
Security isn’t achieved with a single measure but with practices that complement each other. At Poolzen we follow these core approaches to protect your data.
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Encrypted connection
All data exchanged between your browser and Poolzen travels over an encrypted connection; your information is protected in transit.
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Role-based access
Thanks to manager, staff and technician roles, each user sees only the information they need for their job.
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Server-side permission checks
Permissions are verified not only on screen but also on the server; unauthorized actions cannot be performed.
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Regular backups
Your data is backed up at regular intervals, aiming to protect your records in unexpected situations.
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Secure infrastructure
Poolzen runs on server infrastructure with restricted access, where security updates are tracked.
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Data privacy
Your records are processed only to provide the service and are not shared with third parties for advertising purposes.
Your data belongs to you
The customer, pool and maintenance information you save in Poolzen belongs to your business. This information is used only to provide and improve the service and to support you.
We are committed to complying with applicable legislation when processing personal data. You can always contact us about any requests regarding your data.
Our recommendations to protect your account
Security is a shared responsibility. A few simple habits can make your account and your team’s access more secure.
- Use a strong, unique password and never share it with anyone.
- Assign team members only the role they need for their job.
- Revoke account access for departing employees in a timely manner.
- Sign out when you’re done on shared devices.
Have a security question?
Briefly write your question about data security and privacy; our team will get back to you.